Employment

Are you a seasoned pro? Are you a pro who needs more seasoning?

Either way, you might find a fit with the team at Al’s.

We may be looking for Licensed Plumbers and HVAC Technicians.

Compensation: Based on qualifications

Employment Type: Full-Time

Al’s Plumbing Heating & Air Conditioning is now hiring Customer Service Representatives. Al’s is a well-known and respected name in Plano and its surrounding areas since 1989.

The ideal CSR will possess the following:

• Must bring a minimum of one year of experience working in a customer service environment.
• Experience in plumbing or HVAC is a plus but not required.
• Provide professional support to our clients.
• Proven ability to work in a fast-paced customer focused office.
• Prior experience with phone-based customer service.
• Solid written and verbal communication skills.
• Proficient in Word and Internet research.
• Excellent interpersonal skills required.

 Job Duties & Desired Skills: 

• The CSR handles service calls from customers projecting a professional image and using the company prepared script.
• Conducts service related follow-up and outbound customer contact according to company procedure.
• Be knowledgeable and current on pricing, seasonal promotions, coupons and other price-related information.
• The CSR must be goal oriented, self-starting, and energetic.
• Must have a very pleasant telephone demeanor and be able to demonstrate excellent customer service and telephone skills.
• The CSR must be familiar with company policies and be able to communicate with customers in regards to services the company provides with a high degree of accuracy.
• The CSR must be able to work with other employees, management, and technicians to get the job done correctly and in the best interest of our customers while abiding by Company policies and procedures.
• Basic sales skills and thinks “out of the box” to help schedule calls.

Requirements:

• Journeyman Plumber with 3 – 5 years of experience
• Residential whole house Plumbing Repair and Maintenance
• Flat Rate experience a must
• Excellent communication skills
• Good driving record
• Must pass drug testing
• Able to consult with homeowners on needed repairs and offer maintenance agreements

Requirements:

• Must have Apprentice Registration (see requirements for Apprentice below)
• Must have at least 4,000 hours of experience working under the direct supervision of a licensed plumber, OR
• Have a valid Journeyman or Master Plumber license from another state + at least 4,000 of work experience.
• Residential Whole House Plumbing repair and maintenance
• Flat Rate experience a plus
• Excellent communication skills
• Good driving record
• Must pass drug testing
• Willing to learn to consult with homeowners on needed repairs and offer maintenance agreements

Requirements to register as a Plumber Apprentice:

• Must be at least 18 years old and show proof
• Must be a high school graduate OR GED
• Must provide a high school transcript

Apprenticeship Program Requirements:

• 5-year program
• 10,000 hours of field/work experience required.
• 1,225 hours of classroom instruction required.
• Classes meet weekly in the evenings for 3.5 hours (2 per week).

All required books & supplies purchased at apprentice’s expense.

Requirements:

• Must be at least 18 years old and show proof
• Must be a high school graduate OR GED
• Registered with TDLR — Texas Dept. of Licensing and Regulation
• EPA Refrigerant Handling Certification

Benefits for Full-Time Employees:
Advancement Opportunities
Health & Dental Insurance
40 Hour (Hourly Pay) Work Week
Overtime Pay
Paid Vacation/PTO

Upload your resume with a cover letter below, or submit your employment information to: info@alsplumbing.com.

We will give you a call if we have an opening which aligns to your work history.

Notice: Al’s Plumbing, Heating, and Air Conditioning is a drug-free organization.
All current and prospective employees must pass a drug screening and background check.

If you cannot meet these requirements, don’t submit your information.