We are not responsible for the content or privacy practices on any website not operated by Al’s Plumbing, Heating and Air Conditioning, Inc., to which the Site links or that links to the Site.
INFORMATION COLLECTION AND USE
1. Information Collection.
We collect information from you in several different ways on this Site. Our goal in collecting personal information from you is to provide an efficient, meaningful, and customized experience. For example, we can use your personal information to:
help make the Site easier for you to use by eliminating the need for you to have to enter information more than once.
help you quickly find information, products, and services.
help us create content that is most relevant to you.
alert you to new information, products, and services that we offer.
(a) Email Addresses. Several locations of the Site permit you to enter your email address for purposes including but not limited to sign up for email newsletters and special offers. Your participation is completely voluntary, so you have a choice whether to participate and disclose information to us.
(b) Cookies and Other Technology. Like many sites, the Site employs cookies and web beacons (also known as clear GIF technology or “action tags”) to speed your navigation of the Site, recognize you and your access privileges, and track your Site usage.
(ii) Web beacons assist in delivering cookies and help us determine whether a web page on the Site has been viewed and, if so, how many times. For example, any electronic image on the Site, such as an ad banner, can function as a web beacon.
(iii) We may use third-party advertising companies to help tailor site content to users or to serve ads on our behalf. These companies may employ cookies and web beacons to measure advertising effectiveness (such as which web pages are visited or what products are purchased and in what amount). Any information that these third parties collect via cookies and web beacons is not linked to any personal information collected by us.
(iv) As an example, Facebook collects certain information via cookies and web beacons to determine which web pages are visited or what products are purchased. Please note that any information collected by Facebook via cookies and web beacons is not linked to any customer’s personal information collected by us.
(c) Log Files. As is true of most websites, the Site server automatically recognizes the Internet URL from which you access the Site. We may also log your Internet protocol (“IP”) address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes. (An IP address may indicate the location of your computer on the Internet.)
(d) Age. We respect children’s privacy. We do not knowingly or intentionally collect personal information from individuals under the age of 18. Elsewhere on the Site, you have represented and warranted that you are either 18 years of age or using the Site with the supervision of a parent or guardian. If you are under the age of 18, please do not submit any personal information to us, and rely on a parent or guardian to assist you.
(e) Reviews. You may choose to submit a comment or review. If you post a comment or review, we will ask for your email address and geographic location. If you submit a review, your geographic location will be visible to other users (your email address will be kept private). Also, any personally identifiable information that you submit as part of the review can be read or used by other visitors to the Site. We are not responsible for any personally identifiable information that you choose to submit as part of your review. We believe you can post a helpful review without disclosing any personal information.
2. Information Use and Disclosure.
(a) Internal Use. We use your personal information to ensure the quality of customer service provided to you. We may internally use your personal information to improve the Sites’ content and layout, to improve outreach and for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to the Site.
(b) Communications with You: We will use your personal information to communicate with you about the Site. Also, we may send you a confirmation email when you register with us. We may send you a service-related announcement of new brands and products; or to sign up for email newsletters and special offers. If you submit your email address, we use it to deliver the information to you. We always permit you to unsubscribe or opt out of future emails (see the opt out section below for more details).
(c) External Use. We do not sell, rent, trade, license or otherwise disclose your specific personal information to anyone other than employees and partners of Al’s Plumbing, Heating and Air Conditioning, Inc., except that:
(i) As with most service companies, we sometimes use others to perform specific functions on our behalf. When we disclose information to these service providers, we disclose information to help them perform their service. For example, to help you buy services and provide customer service to you, we must provide your credit card number to financial-services corporations such as credit-card processors and issuers. When we submit your credit card number for authorization, we use state-of-the-art data encryption to protect your information. (More on this below in Data Security.)
(iv) We may share non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.
The Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (“SSL”) for all financial transactions through the Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit the Site, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall.
While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.
Upon your request, we will (a) correct or update your personal information; and/or (b) stop sending emails to your email address. You can make these requests by calling (972) 225-5257.
Please do not email your credit-card number or other sensitive information.
OFFLINE COLLECTION, USE & DISCLOSURE OF INFORMATION
UPDATES TO THIS POLICY
Effective February 1, 2011[/fusion_text][/fullwidth]